Support

ONDAS gathers new radio shows, DJ mixes and live sets from a hand-picked crew of selectors across Mixcloud, SoundCloud, NTS, ROVR, BBC and podcast feeds, and puts them in one feed ranked to your taste. Save the ones you want, favorite the keepers, hide the misses, and pick up where you left off on any device.

The feed is open to everyone. Signing in lets ONDAS remember your library and your place in each show.

ONDAS doesn't host, download or re-stream any audio. Every show plays through the official player of the platform it lives on (Mixcloud's or SoundCloud's own embedded player, for example) or straight from a podcast's public feed.

• A show won't play or says it was removed. Creators sometimes delete or make private a show after it appears in the feed. When that happens it can't be played anywhere, including ONDAS, and the player will skip it.
• A show stalls at the start. Browser extensions that block trackers, and some VPN or antivirus tools, can stop the Mixcloud or SoundCloud player from loading. Try pausing them for ondas.com.mx.
• Some BBC shows are unavailable. BBC Sounds is only available in the UK, and BBC requires its own sign-in.
• Some tracks are cut. Platforms occasionally mute parts of a mix for rights reasons. That happens on their side and ONDAS can't restore it.

You can browse without an account. To save shows and sync progress, sign in with Apple or with Spotify. ONDAS never asks for a password; sign-in happens on Apple's or Spotify's own screen.

• Sign-in didn't finish. Close the sign-in window and try again. If it keeps failing, check that your device's date and time are set automatically.
• Your library looks empty on a new device. Make sure you used the same sign-in method (Apple or Spotify) you used before. They're separate accounts.
• Spotify saves stopped working. Sign out and sign in with Spotify again to refresh ONDAS's permission.

In the app, scroll to the bottom of the feed (or open Sources) and tap Delete account. Your account and everything tied to it are deleted permanently, straight away. If you can't get into the app, email hello@ondas.com.mx from any address and we'll take care of it. The privacy policy lists exactly what gets deleted.

Email hello@ondas.com.mx. Include your device and, if it's about a specific show, its title or link. We read everything.

Are you a creator and want your shows handled differently? Write to the same address.